Customer Services

If you cannot find the information that you require here, please contact us on: office@liftthelid.org.uk 

or 01653 228060.

We aim to dispatch your order within 5 to 7 working days. 

If we anticipate a delay we will let you know as soon as we can.

More information on delivery can be found in the terms & conditions.

Process & Pack

Deliver via courier

5 to 7 working days

Delivery Information

If, for whatever reason, you wish to return an item to us or request

a refund, please do not hesitate to contact us on: 

office@liftthelid.org.uk or 01653 228060

Refunds & Returns

FAQs

If I do not want to pay for postage and packaging, can I collect my order in person?

Yes. Click on the ‘Courier Shipping’ drop down menu in the shopping cart and select ‘Lift the Lid Office Collection’. Then email or ring us to arrange a convenient day and time for collection.



Do I have to pay postage on each item or each order?

£10 postage and packaging is a standard charge for any order containing one or two Discovery Boxes. Postage and Packaging is free on orders containing three or more Discovery Boxes. Smaller, individual items are charged £4.95 postage and packaging, with this increasing to £10 on orders more than £75 and is free on orders of £200 or more.



Can the resources be used in churches with youth and children’s groups?

The resources are designed for use in schools, but many of them will be suitable to use with small groups in churches.



How do I download a document from the downloadable resources page?

Go to the 'Downloads' page which is located on the top menu.
Select the Discovery Box that you have purchased for example the Christmas Discovery Box.
Next, click the resource you would like to download and then click the pop out icon in the top right corner. The file will then open in an online PDF viewer, the icons located in the top right corner allow you to print or download the resource to your device.

If you have any further questions about downloading your resources please contact the office on 01653 228060.



I am having trouble downloading my resources

If you are experiencing difficulty using google chrome to download your resources try switching to another browser for example Microsoft Edge or Firefox.