Customer Services
If you cannot find the information that you require here, please contact us on: office@liftthelid.org.uk
or 01653 228060.
We aim to dispatch your order within 5 to 7 working days.
If we anticipate a delay we will let you know as soon as we can.
More information on delivery can be found in the terms & conditions.
Process & Pack
Deliver via courier
5 to 7 working days
Delivery Information
If, for whatever reason, you wish to return an item to us or request
a refund, please do not hesitate to contact us on:
office@liftthelid.org.uk or 01653 228060
Refunds & Returns
FAQs
If I do not want to pay for postage and packaging, can I collect my order in person?
Yes. Click on the ‘Courier Shipping’ drop down menu in the shopping cart and select ‘Lift the Lid Office Collection’. Then email or ring us to arrange a convenient day and time for collection.
Do I have to pay postage on each item or each order?
£10 postage and packaging is a standard charge for any order containing one or two Discovery Boxes. Postage and Packaging is free on orders containing three or more Discovery Boxes. Smaller, individual items are charged £4.95 postage and packaging, with this increasing to £10 on orders more than £75 and is free on orders of £200 or more.
Can the resources be used in churches with youth and children’s groups?
The resources are designed for use in schools, but many of them will be suitable to use with small groups in churches.
How do I download a document from the downloadable resources page?
Go to the 'Downloads' page which is located on the top menu.
If you have any further questions about downloading your resources please contact the office on 01653 228060.
I am having trouble downloading my resources
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